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Financial Services and Pensions Ombudsman (FSPO)

Financial Services and Pensions Ombudsman

About us:

The FSPO is an independent, impartial, fair and free service that helps resolve complaints from consumers, including small businesses and other organisations, against financial service providers and pension providers.

Our mission:

To provide an impartial, accessible, and responsive complaint resolution service that delivers fair, transparent and timely outcomes for all our customers, and enhances the financial services and pension environment.

Our vision:

A progressive financial services and pension environment built on trust, fairness and transparency, where complaints are the exception.

Our people:

Our diverse workforce is made up of over 100 employees from a range of backgrounds with expertise in banking, insurance, investments, pensions, law, corporate governance and customer service, amongst others.

We have a comprehensive training programme for all new joiners and we encourage applicants of all levels of experience.

We value:

  • Fairness
  • Integrity
  • Independence
  • Accessibility
  • Effectiveness

At the heart of our values is a deep desire to deliver the best possible service for our customers.

Work-Life balance

We understand the value of providing a meaningful work-life balance across the organisation. We offer the following benefits to our staff:

  • Public sector pay scales
  • Annual leave
  • Flexible working hours
  • Pension scheme
  • Paid maternity/paternity leave
  • Working arrangements that promote work/life balance
  • Learning and development opportunities
  • Cycle to Work scheme
  • Tax Saver - public transport travel pass
  • Employee Assistance Service
  • Wellbeing programme
  • Access to hybrid working. Subject to business needs, performance, and the requirements of the role.

Information on team structures and role profiles

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