Dutch Customer Service Representative

Website CreggRecruit CREGG Recruitment

Recruitment Agency

Our Limerick based client are now recruiting for a Dutch speaking customer services representative to join their team.

 

Key Responsibilities:

  • Process all transactions accurately through relevant company systems within department guidelines and Quality requirements
  • Process all queries within department guidelines through relevant company systems
  • Ensuring a high level of customer support to all customers at all times, taking ownership for first point of contact resolution wherever possible
  • Liaise with relevant couriers and / or Distribution Support team to ensure prompt delivery service to all customers
  • Manage emergency orders / requests as necessary and communicate to various manufacturing plants, etc. as required
  • Maintain and update customer data as required
  • Process customer feedback and product complaints through relevant company systems and within the required timelines
  • Take on additional tasks and involvement in the execution of new departmental projects / initiatives as required
  • Manage key business processes as required, including highlighting required changes, documenting updates and providing associated training
  • All functions to be carried out in compliance with the Company’s Quality Management Systems.
  • Ensure that our client’s brand and image is communicated in a positive and consistent manner to all customers, both external and internal.

Requirements:

  • Previous experience in a multi-national customer service environment advantageous
  • Fluency in both Dutch & English
  • Excellent telephone manner and interpersonal skills
  • Excellent data entry skills. Good working knowledge of Microsoft® Office
  • Attention to detail, accuracy and ability to multitask
  • Ability to work under pressure and on own initiative with a positive attitude to problem-solving
  • Availability and willingness to work outside of regular hours if required
  • Willingness and availability to travel on company business if required

For further information please contact Loretta on 086 1838380.

To apply for this job email your details to ciaran@cregg.ie.