Credit Control Agent

Website capitacs Capita Customer Solutions

...delivering robust, flexible and scalable outsourced business

We have a strong commitment to our staff in providing a positive working environment and supporting them in furthering their career. Our innovative culture means everyone, at every level, in every team, is encouraged to have creative ideas; to express them and to share them. Our teams pull together and demonstrate great flexibility with everyone having clear objectives and goals.                               

Together with your remuneration package, we also give you 22 days holiday, company matched pension scheme (after 6 months) and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts.

We also offer:

*Career Development Programmes*        *Social Club & Wellbeing Group*

*Employee Recognition Programme*        *Free Parking*    *Refer A Friend*

*Fun & Flexible Place to Work*               *Excellent Career Progression Opportunities*


Position:                      Credit Control Agent

Reporting to:             Service Delivery Manager

Contract:                     Full Time – Permanent

Hours:                          Monday to Friday – Shifts between 9:00 am to 6:30 pm

Main Duties/Responsibilities:

Manage customer accounts making sure any payment plans are within agreed policies and procedures as set out by the client.
Implementing the company’s Credit Control practices as per the policy and procedures document
Identification, documentation & resolution of general enquires, in an efficient & timely manner
Ensure that all e-mails, queries and ad-hoc requests are dealt with in a timely manner.
Monitoring/Ensuring that Debtor’s accounts are operating within agreed terms.
Communicate /escalate all issues related to Accounts in a timely manner.
Maintenance of accurate records on accounts system.
Maintenance of accurate manual records as per procedures.
Strictly follow the agreed Service Level Agreements daily.
Report on a daily, weekly & monthly basis to the Credit Control Supervisor on any trends identified.
Attending Client meetings with Account Managers when requested
Other duties as may be agreed from time to time

Experience and attributes required:

Excellent telephone manner and communication skills
Excellent interpersonal and organisational skills
Experience of working in a team environment
Experience of working to and performing against set targets
Ability to deal positively and professionally with difficult situations which may arise
Good negotiating and influencing skills
Proactive attitude – must have ability to take initiative to get the job done
Knowledge of Excel, Word, Outlook
Previous experience highly desirable

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