Customer Service Sales Team Leader


Category: Call Centre / Customer Service, Sales - €35K+
Job Type: Full Time

Posted on:
Last Updated:
  • Excellent opportunity to manage the daily operations of the Travel team
  • Immediate start
  • APA accreditation essential at minimum and prior people management experience

Reporting

Travel Team Manager

Role Overview

The Travel Customer Service Sales Team Leader is responsible for the daily operation of the team including leadership, clear communication, motivation, performance management and process management.

Key Roles (including but not limited to)

  • To provide strong and visible leadership to their team members
  • Responsible for team delivery of a professional and motivated sales service
  • To develop the sales Capability and performance of the team in collaboration with the Manager and fellow Team Leaders
  • Point of technical and process referral for the team members
  • Performance management
  • Active involvement in weekly sales team meetings to review and develop team performance
  • To liaise with the QA and Technical Service Unit to monitor and resolve complaints in accordance with CPC
  • To work with the QA Unit and Manager to ensure compliance with regulatory and client requirements
  • Work with Manager on preparing and delivering client presentations onsite and offsite
  • Any other tasks as may be required

Qualifications

  • APA / CIP Qualified

Experience/Skills

  • Prior supervisory/people management experience
  • Knowledge of insurance regulation/compliance requirements
  • General insurance (knowledge of Travel and Special Lines highly desired)
  • Proficient in Microsoft Word / Excel / PowerPoint
  • Reporting skills

Performance assessed in relation to

  • Team work and working collaboratively
  • Financials including fulfilment of Sales SLAs such as conversion: Personal and Team
  • Complaints, Quality Assurance and Audit Results: Personal and Team
  • Personal and Team Development

Benefits of working in Sedgwick

  • Sedgwick Academy
  • Health Insurance Scheme
  • Tax Saver Travel Scheme
  • Sedgwick’s Sports & Social Club
  • Discounted Personal Training group circuit classes
  • Montessori & After School Care
  • Discount Benefits

Sedgwick


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