Dutch speaking IT support

Category: IT
Job Type: Full Time

Posted on:
Last Updated:

A well known computer networking company with a large contact center based in Cork are looking to expand their Dutch speaking support team.

This is really good opportunity to join the company at L2 – providing professional support, business to business.

Duties & Responsibilities

  • Provide skilled front line Phone, Email and Chat support to business customers for NAS, Switching, Routing,
  • Wireless and Security devices.
  • Manage a queue of varied customer tickets bringing each to a mutually satisfactory resolution, which can also include utilizing other departments or tiers of support.
  • Adapt to the technical level of the customer in order to best facilitate effective communication of solutions or guidance in ongoing troubleshooting.
  • Must be flexible, adaptive, and able to follow and contribute to potential directional changes a dynamic business and support structure.
  • Exceed customer satisfaction, phone, productivity and other individual and team targets.

Skills & Qualifications

  • Fluent Dutch and English, both Oral and Written.
  • A good mix of both technical knowledge and customer service skills are essential.
  • CCNA / CompTIA Network+ certification or equivalent qualification is desirable but not essential, relevant experience will be taken into consideration.
  • Experience of supporting NAS devices will be an advantage.
  • Comprehensive understanding of PC hardware/software and be fully conversant with routed TCP/IP,
  • Firewalls, LAN and other network technologies as well as the Windows operating system.
  • Excellent communication skills with the ability to support both highly technical and novice customers.
  • Proven time management skills and ability to work under time pressures.
  • Fantastic team spirit and mentality with a focus on customer satisfaction.

If you’re interested in this or other IT jobs, please contact Jonathan Gardiner on 021 422 1000

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