French Speaking IT Support


Category: IT
Job Type: Full Time

Posted on:
Last Updated:

My client is a market leader at the provision of innovative IT customer support solutions who have adopted a culture that places innovation, problem solving, people engagement and trust at the heart of their company.

Their target market is a combination of Fortune 500 clients and high growth companies in the pharma, life sciences and IOT/manufacturing sectors – they have successfully built an established reputation with an impressive list of long standing clients in these sectors.

They are looking to hire a number of Service Desk Engineers who are fluent in either French to join their expanding help desk.

Duties & Responsibilities:

  • Deal with customer IT queries for first line support, using your judgement and experience to diagnose and troubleshoot issues, and identify and escalate complicated or specialised situations requiring urgent attention
  • Analyse and resolve end-user IT faults, ranging from a major system crash on high end IT equipment to a forgotten password
  • Monitor and update call logging system, ensuring customers receive top level service
  • Provide “how to” assistance on all internally supported devices, applications and systems to troubleshoot the end user’s issue and resolve upon first contact, when possible.
  • Accurately record and document all details of the issue or service request, including categorization and priority into the IT service desk tool.
  • Analyse and resolve end-user IT faults, ranging from a major system crash on high end IT equipment to a forgotten password.
  • Incident Management – ensure all tickets are resolved efficiently
  • Monitor and update call logging system, ensuring customers receive top level service
  • Excellent understanding of PC hardware/software and be fully conversant with routed TCP/IP, Firewalls, LAN, WAN, VoIP and the Windows/Mac OSx operating systems.

 

Knowledge, Experience and Skills:

  • Fluency in English AND French
  • Min 1 Years’ experience in customer support or application support required
  • Previous 1st Line experience
  • 3rd level IT related degree desirable
  • Base understanding of Microsoft Active Directory
  • Excellent communication skills with the ability to support clients remotely
  • Experience in adhering to KPIs
  • MCP and Microsoft software certification desirable
  • Excellent time management skills and ability to work under time pressure
  • Understanding of ITIL framework

If you’re interested in this or other IT jobs, please contact Jonathan Gardiner on 021 422 1000

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