Travel Insurance Customer Service Representative

Category: Banking / Insurance, Call Centre / Customer Service
Job Type: Full Time

Posted on:
Last Updated:


Entry Level Customer Service Sales Representative                                                           


Team Manager

Key roles

Under the overall direction the Team Manager, the Customer Service Representative will receive and handle incoming enquiries by telephone ensuring that a professional service is provided at all times.

About you

You will be a confident, driven and focused individual who has a passion for Customer Service and making a difference. You will be available immediately, motivated by individual and team targets and willing to pursue an APA qualification in Insurance to further your career.

Specific responsibilities

  • To receive and handle inbound telephone enquiries in accordance with Client and Regulatory requirements, including use of call scripts.
  • To respond to Customer enquiries and questions (product or service) in a confident and knowledgeable manner, including where appropriate the managing and resolving of complaints.
  • Reportable complaints to be escalated in accordance with client and Sedgwick procedures.
  • To discuss and explain client products and service / procedures with prospective customers as required.
  • Communicate persuasively with Customers to maximise sales, subject to regulatory and client requirements.
  • Working collaboratively with the client Leadership Team to consistently achieve SLAs and Sales Targets.
  • To support the Team Leader in the development of team.
  • Active involvement in weekly team meetings.


  • Good attention to detail / accuracy
  • Good communication skills; verbal and written
  • Highly proficient in Microsoft Word / Excel / PowerPoint
  • Accurately and efficiently handle information in a manner that complies with regulatory requirements.
  • Ambitious, results orientated & desire to exceed targets.
  • Manage own time and priorities and remain focused, positive and enthusiastic when issues are encountered.
  • Work positively as part of a team and in supporting and motivating others to achieve team objectives.


  • Decision making skills and sound numeric skills.
  • High level interpersonal and communication (verbal/written) skills
  • Insurance experience a definite advantage
  • Sales negotiation and administration skills highly desirable
  • Experience working in a pressurised environment with tight deadlines
  • Customer service experience

Benefits of working in Sedgwick

  • Sedgwick Academy
  • Health Insurance Scheme
  • Tax Saver Travel Scheme
  • Sedgwick’s Sports & Social Club
  • Discounted Personal Training group circuit classes
  • Montessori & After School Care
  • Discount Benefits

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.


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