We look forward to seeing Capita Customer Solutions exhibit once again at Jobs Expo Cork. Their team will be looking for new talent on Saturday 30th March at Clayton Hotel Silver Springs.
About Capita Customer Solutions
Capita Customer Solutions is a well-established leader in the delivery of business process services for their clients both in Ireland and internationally – working across multiple sectors including utilities, telecommunications, media, travel, financial services, agriculture, food and drink, lifestyle and public sectors.
While originally best known for their agribusiness service offerings, they are a company that have grown and diversified over the years to deliver a range of services to more than 20 customers including central government and blue chip commercial clients.
“We are one of the strongest end-to-end Irish business process service providers, continuing to bring the same culture and service focus that has stood the test of time for the past 20 years in the Irish market,” says Martin Ryan, chief commercial officer.
In 2014, the company became part of Capita Plc, and re-branded from South Western to Capita Customer Solutions.
Capita Customer Solutions has offices in West Cork at Clonakilty and Bandon, at Little Island, at Bedford in UK and in Lódz in Poland in total employing over 700 people, and still growing.
“Our people are the foundation of our business and our people truly care about our clients’ success. We have an ongoing focus on growing, empowering, coaching and training our people to deliver exceptional service for our customers, and their customers.
We pride ourselves on being a trustworthy partner who will go the extra mile to help our clients achieve their goals.”
Their services include:
Customer Service & Sales— customer service and sales excellence have always been one of Capita Customer Solutions’ core offerings.“We handle more than four million contacts a year, and we strive to ensure that every customer interaction is a positive experience — irrespective of the communication medium by maintaining a laser focus on the customer experience.To meet this objective they base the customer ethos on the personalisation of every customer interaction.”
Credit Management Services — they are specialists in delivering collections and arrears handling services where the ethos is to focus on the most appropriate method of credit management for their customers, and for their customers’customers.
Finance Processing – delivering a suite of back office finance functions to high-profile clients such as Procure-to-Pay, to Order-to-Cash, to Record-to-Report as well as Payroll services.
Administration Services – delivering a suite of transaction and administration processing services where accuracy, quality and repeatable outcomes are critical success factors for clients.
Agribusiness Services — they have a long and proud history in the agribusiness space and delivering critical animal registration, trace ability and food quality assurance services in Ireland and the UK.
Quality Assurance Services — they deliver quality assurance services managing teams of field assessors performing inspections on behalf of their clients.
Bespoke services — a culture of innovation is promoted across the organisation bringing this to bear with their clients through offerings such as “Lean-as-a-Service”, a Lean Six Sigma consultancy service; “Voice of the Customer”, a survey and text analytics service to decipher customer sentiment;and “RPA-as-a-Service”, a new service offering to assist clients bring Robotics Process Automation to their operations.