Abtran

Make an impact with a career at Abtran.

Abtran is the largest Irish owned and headquartered Business Process Management company, founded in 1997 with just 6 employees. We now have a team of over 1,600 strong sales, service and technology specialists who make it easy for customers to access high quality services from our clients and deliver an end-to-end seamless experience.

Our people are what make us unique and enable us to deliver excellence for leading brands. We help our clients to stand out on service and achieve better business results through our people, processes and advanced technology solutions. Headquartered in Cork, we have multiple sites across Ireland where we deliver a mix of outsourced, insourced and fully managed services.

Over the past twenty-five years, we’ve connected with millions of customers on behalf of trusted brands across the Energy, Transport, Financial Services, Telecommunications, Media, Technology and the Government sectors.

In March 2023, Cormac Walshe was appointed as our Managing Director. Cormac is responsible for mapping the organisational vision and strategic objectives of the company and delivering executive leadership to achieve these goals. He brings a wealth of experience, having led multilingual tech support operations, and has delivered large-scale transformation projects for enterprise brands including Accenture, Hewlett-Packard, Peloton and Vodafone.

Why Join Us?

At Abtran, you can make a real difference. We connect with households all over Ireland every day and we are proud of the part we play in delivering essential services to people across Ireland and improving customer experiences for well-known brands.

When you join Abtran, you become part of our vibrant community. We are a people focused business and our culture is positive and inclusive. We value being open and sharing know-how every day, in a supportive, caring, and positive work environment.

Whether you join us early in your career, or you’re joining us with lots of previous experience, we want to make it easy for you to learn, grow and develop as part of a great team at Abtran.

But don’t just take our word for it, check out our Career Stories on our website to hear from current employees, as they share their personal journeys at Abtran.

Benefits and Perks

• Competitive pay and salary pathways
• Work from home contracts
• Life cover and discounted health insurance
• Career paths and training academy
• Tuition assistance programme
• Wellbeing programme
• Recognition and Reward programmes
  • Including our Above and Beyond Awards – recognising those who have excelled in their role and exceeded expectations
  • And our Abtranaversary – celebrating our more tenured colleagues

Career Development

We’re committed to supporting the career development of our people in a way that is beneficial to Abtran, our employees and our clients through our Abtran Academy. The Academy provides a development journey for every employee, starting from the moment you’re hired. It’s designed to support you as you develop core skills, help you identify your potential, and build the competencies you need to pursue your chosen career.

We believe in equipping our employees with the necessary training and skills to start successful careers. Our Learning & Development programme is designed to foster progress and provide diverse career paths within the company.

Our commitment to our people's growth is evident through a range of training initiatives tailored to each level. We strive to enhance the skills of every individual, ensuring their professional development is at the core of our approach.

Life at Abtran

At Abtran, our people are the heart of what makes this workplace unique. Our employees embody a unique blend of dedication and motivation, all while maintaining a sense of fun, competitiveness and kindness.

Employee Engagement Team

Our Employee Engagement Team is comprised of team members representing all roles, functions and operations throughout the business.

The team plays a key role in shaping our calendar of events throughout the year and encourages everyone to participate and contribute, ensuring that all employees have a voice and embrace all aspects of Abtran life.

Each year, in collaboration with our Employee Engagement Team, we curate a range of webinars and programmes that empower our team members to reach their full potential. From insightful sessions covering topics like nutrition, financial advice, breast cancer awareness, and men's health to engaging virtual pilates classes and meditation sessions, we provide practical tools for balance and de-stressing.

Social Clubs

We understand the importance of creating a sense of community and friendship among our employees. That's why we established a diverse range of social clubs within our organisation that serve as engaging platforms for fostering connections and building meaningful relationships beyond daily tasks.

• LGBTQ+ - stands proudly as a safe space where employees can come together, share experiences, and build meaningful connections.
• The ABC Book Club - for our avid readers
• The Cinema Club – for our movie addicts
• The Gaming Club – for our gaming enthusiasts

Giving back to our community

But our dedication to making a positive impact doesn't stop within our organisation. We actively engage in community-driven projects, showing our support for mental health awareness through events like Darkness into Light. Our involvement in the Tidy Towns Project allows us to contribute to cleaner, greener environments. And of course, our highlight summer initiative, the Abtran Challenge Cup Football Tournament, not only brings our teams together for thrilling athletic competition but also strengthens the bonds within our organisation.

Giving back is a core value at Abtran, which is why we extend our engagement to initiatives like the Kinia School Reading Buddy Programme. Through mentorship and nurturing young minds, we instill a love for reading in the next generation. And because we deeply care for our environment, we organise impactful beach clean-up efforts, preserving the beauty of our coastlines.

We also have a proud culture of sustainability, our purpose is to make a positive impact in reducing environmental harm and maximising the contribution we make to society. This means understanding industry-relevant themes – such as our digital carbon footprint – and adapting to a future where hybrid working is likely to be the norm.

We have ambitious targets under the 3 pillars by which we live:

• Happy Society
• Healthy Planet
• Thriving Economy

It is only by ensuring our own people across our whole business, live and breathe sustainability that we can deliver improvements in our own operations and help support our partners and clients to be change makers too.

For more information about our sustainability strategy, please check out our website.

It is only by ensuring our own people across our whole business, live and breathe sustainability that we can deliver improvements in our own operations and help support our partners and clients to be change makers too.

For more information about our sustainability strategy, please check out our website and meet us at Jobs Expo Cork.